Terms and Conditions
Effective Date: March 22, 2026 Last Updated: March 22, 2026
These Terms and Conditions ("Terms") govern your access to and use of CaptionBolt ("the Service"), operated by CaptionBolt ("we," "us," or "our") at captionbolt.com.
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Service Description
CaptionBolt is an online AI-powered caption generation tool. The Service allows you to:
- Upload video files for automatic speech recognition and caption generation.
- Choose from a library of caption styles (animated, karaoke, professional, broadcast, etc.).
- Preview, edit, and customize generated captions.
- Export captioned videos (MP4) and subtitle files (SRT, ASS) depending on your plan.
CaptionBolt is a caption generation tool, not a video editor. We do not provide video cutting, transitions, visual effects, or other general-purpose editing capabilities.
2. Account Registration
2.1 Eligibility
You must be at least 13 years of age (or the minimum age of consent in your jurisdiction) to create an account and use the Service.
2.2 Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activity that occurs under your account.
- You must provide accurate and complete information during registration.
- You must notify us immediately if you suspect unauthorized access to your account.
2.3 Authentication Methods
The Service supports the following authentication methods:
- Email/password — traditional credential-based authentication.
- Passkeys (WebAuthn) — passwordless authentication using device biometrics or security keys.
- Two-factor authentication (2FA) — an additional security layer you are encouraged to enable.
- Google Sign-In — authentication through your Google account. By using Google Sign-In, you authorize us to access your basic Google profile information (email address, display name, and profile picture) for the purpose of creating and authenticating your CaptionBolt account. Your use of Google Sign-In is also subject to Google's Terms of Service and Privacy Policy.
3. Plans, Pricing, and Payment
3.1 Available Plans
The Service offers the following plan tiers:
| Plan | Description | |------|-------------| | Free | Limited usage with watermarked output. No payment required. | | Starter | All caption styles, no watermark, MP4 export. | | Pro | All features including SRT and ASS export for professional editing software. | | Unlimited | No processing limits, priority rendering queue. |
Specific features, usage limits, and pricing for each plan are displayed on our pricing page at captionbolt.com. We reserve the right to modify plan features and pricing with reasonable advance notice.
3.2 Payment Intervals
Paid plans are available in three payment intervals:
- Monthly — recurring payment billed each month.
- Yearly — recurring payment billed annually at a discounted rate.
- Lifetime — a one-time payment granting perpetual access to the purchased plan's features.
3.3 Payment Processing
All payments are processed by Stripe, Inc. By making a purchase, you also agree to Stripe's Terms of Service. We do not store your full payment card details on our servers.
3.4 Usage Limits
Each plan includes a monthly video processing limit measured in minutes of video. This limit resets at the beginning of each billing cycle. Lifetime plans also have a monthly processing limit.
Unused minutes do not roll over to the next billing period.
3.5 Free Plan
Free accounts are subject to the following limitations:
- A limited number of videos per month.
- A limited selection of caption styles.
- MP4 output includes a CaptionBolt watermark.
- No SRT or ASS file export.
No credit card is required for the Free plan.
4. Refund Policy
4.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied with the Service for any reason, you may request a full refund within 30 days of your purchase date.
4.2 How to Request a Refund
To request a refund, contact us at help@captionbolt.com with your account email address and the reason for your request. Refunds are processed within 5–10 business days to the original payment method.
4.3 Refund Limitations
- Refunds are available once per customer. Repeated purchase-and-refund behavior may be declined.
- After the 30-day period, payments for monthly and yearly subscriptions are non-refundable.
- Lifetime plan purchases are eligible for refund only within the 30-day window from the original purchase date.
5. Subscription Management
5.1 Cancellation
You may cancel your monthly or yearly subscription at any time through the Stripe Customer Portal accessible from your account settings.
- Monthly subscriptions — cancellation takes effect at the end of the current billing period. You retain access to paid features until then.
- Yearly subscriptions — cancellation takes effect at the end of the current annual billing period.
- Lifetime plans — do not require cancellation, as there are no recurring charges.
5.2 Plan Changes
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you will be charged the prorated difference. Downgrades take effect at the start of your next billing period.
5.3 Failed Payments
If a recurring payment fails, we will attempt to process the payment again over the following days. If payment cannot be collected after multiple attempts, your account will be downgraded to the Free plan. Your data will be retained for 30 days, during which you may update your payment method and reactivate your plan.
6. User Content
6.1 Your Ownership
You retain full ownership of all content you upload to or create with the Service, including your original video files, edited captions, and exported output files.
We do not claim any intellectual property rights over your content.
6.2 License to Us
By uploading content to the Service, you grant us a limited, non-exclusive, worldwide license to store, process, and transmit your content solely for the purpose of providing the Service to you. This license terminates when you delete the content or your account.
6.3 Content Restrictions
You agree not to upload content that:
- Infringes on any third party's intellectual property, privacy, or other rights.
- Contains illegal material, including but not limited to child sexual abuse material (CSAM).
- Contains malware, viruses, or any harmful code.
- Is designed to abuse or overload the Service infrastructure.
We reserve the right to remove content that violates these restrictions and to suspend or terminate accounts that repeatedly violate them.
6.4 Content Processing
Your uploaded videos are processed by our AI systems for the sole purpose of generating captions. We do not use your content to train AI models or for any purpose other than delivering the service you requested.
7. Organizations and Teams
7.1 Organization Accounts
The Service supports organization accounts that allow multiple users to collaborate under a shared workspace.
7.2 Organization Roles
Organization owners and administrators can invite members, assign roles, and manage organization-level settings and billing. Members have access to shared content within the organization based on their assigned role.
7.3 Organization Billing
Organization-level subscriptions are billed to the organization owner. Each member within the organization is covered by the organization's plan.
7.4 Leaving or Removing Members
Organization owners may remove members at any time. Members may leave an organization at any time. Removal or departure does not entitle the member to a refund of the organization's subscription.
8. Acceptable Use
You agree to use the Service only for lawful purposes. You may not:
- Use the Service for any purpose that violates applicable law or regulation.
- Attempt to gain unauthorized access to the Service, other user accounts, or our infrastructure.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Use automated tools (bots, scrapers) to access the Service unless authorized by us.
- Resell, sublicense, or redistribute the Service or its output without our written permission.
- Circumvent usage limits, watermarks, or other restrictions imposed by your plan.
- Interfere with or disrupt the Service or its infrastructure.
Violation of this section may result in immediate account suspension or termination.
9. Intellectual Property
9.1 Our Property
The Service, including its design, code, branding, caption style presets, and documentation, is owned by CaptionBolt and is protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without our written permission.
9.2 Caption Styles
Caption style presets provided by the Service are licensed for use within the Service only. You may freely use and distribute the captioned videos you create, but you may not extract, replicate, or redistribute the style definitions, templates, or rendering logic themselves.
9.3 Feedback
If you provide us with feedback, suggestions, or ideas, you grant us an unrestricted, perpetual license to use them without obligation to you.
10. Service Availability and Changes
10.1 Availability
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
10.2 Changes to the Service
We reserve the right to modify, update, or discontinue features of the Service at any time. For material changes that reduce the functionality of your current plan, we will provide at least 30 days' advance notice.
10.3 Lifetime Plan Considerations
Lifetime plan purchases grant perpetual access to the features included in your plan tier at the time of purchase. If we materially reduce the features of your plan tier, you will retain access to the feature set you originally purchased, or we will offer a comparable alternative.
If we discontinue the Service entirely, lifetime plan holders will receive at least 90 days' advance notice and a prorated refund based on the time elapsed since purchase, or a minimum of 12 months of equivalent service value, whichever is greater.
11. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
- The Service will meet your specific requirements.
- AI-generated captions will be 100% accurate.
- The Service will be uninterrupted, timely, or error-free.
12. Limitation of Liability
To the maximum extent permitted by applicable law, CaptionBolt shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of the Service.
Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
13. Indemnification
You agree to indemnify and hold harmless CaptionBolt, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from:
- Your use of the Service.
- Your violation of these Terms.
- Your violation of any third party's rights.
- Content you upload to the Service.
14. Termination
14.1 By You
You may delete your account at any time through your account settings. Upon deletion, your personal data and uploaded content will be removed in accordance with our Privacy Policy.
14.2 By Us
We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or if required by law. In the case of termination for cause, you are not entitled to a refund.
For terminations not caused by your violation, we will provide reasonable notice and, where applicable, a prorated refund.
15. Governing Law and Disputes
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CaptionBolt is incorporated, without regard to conflict of law principles.
Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable arbitration body in our jurisdiction.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
17. Changes to These Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or through a prominent notice on the Service at least 30 days before the changes take effect.
Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes.
18. Contact Us
If you have questions about these Terms, contact us at:
- Email: help@captionbolt.com
- Website: captionbolt.com/contact